We are seeking a Front Desk Officer to be the first point of contact for our company. The ideal candidate will be responsible for providing exceptional customer service, managing the front desk, and assisting with various administrative tasks. As the face of the company, the Front Desk Officer will play a crucial role in creating a positive and welcoming atmosphere for clients, visitors, and employees.
Key Responsibilities:
1. Front Desk Management:
– Greet and welcome visitors in a professional and friendly manner.
– Answer and direct incoming phone calls promptly and accurately.
– Maintain a neat and organized front desk area.
2. Customer Service:
– Assist clients and visitors with inquiries and provide information about the company’s services/products.
– Handle customer complaints and concerns with patience and professionalism.
– Ensure a high level of customer satisfaction by addressing inquiries effectively.
3. Administrative Support:
– Assist with various administrative tasks, including data entry, filing, and document management.
– Handle incoming and outgoing mail and packages.
– Coordinate appointments and meetings as needed.
4. Security and Access Control:
– Monitor and control access to the premises
– Ensure the security and safety of the front desk area.
5. Team Collaboration:
– Collaborate with other departments to ensure a smooth flow of information and services.
– Assist colleagues with administrative tasks and projects as required.
Qualifications:
– Graduate
– Proven experience in a similar role, preferably in a corporate or office environment.
– Excellent communication and interpersonal skills.
– Proficiency in Microsoft Office Suite and basic office equipment.
– Strong organizational and multitasking abilities.
– Professional appearance and demeanor.
– Customer service-oriented with a positive attitude.
Benefits:
– Competitive salary
– Health
– Professional development opportunities
– Friendly and collaborative work environment
If you are a proactive and customer-focused individual with strong organizational skills, we encourage you to apply for the Front Desk Officer position. Be a part of a company that values excellence and provides growth opportunities.
